Terms & Conditions

REDFLEET – Terms and Conditions of Sale

REDFLEET – Brighter. Smarter. Safer. is a registered trademark in Australia under TM No. 1810906.
REDFLEET SAFETY is a registered trading name of Australian Mobile Radio Pty Ltd (ABN 85 003 284 222).

1. Payment Terms

Unless otherwise agreed, all purchases must be paid in full at the time of ordering (for online or in-store purchases) or in cash on delivery.

Customers with approved credit accounts must pay all invoices in full, without deduction, within 30 days from the end of the month of invoice. Payments made via American Express will incur a 3% surcharge for credit account customers.

If a credit customer fails to pay an account by the due date, they agree to pay:

• All reasonable administration, bank, recovery, and legal costs arising from the default, and
  
• Interest on the overdue balance at 15% per annum, calculated from the original due date until payment is received in full.
  
  

REDFLEET may withdraw or vary credit terms at any time at its absolute discretion.

2. Returns Policy

All products purchased from REDFLEET—whether online or in-store—are non-refundable unless required under the Australian Consumer Law (ACL), including situations where a product is:

• Faulty or defective
  
• Not as described
  
• Not fit for its intended purpose
  
  

Customers are responsible for conducting their own research prior to purchase. If further clarification is required, customers should contact REDFLEET before completing a transaction.

Consumer Guarantees Do Not Apply Where:

Consumer guarantees cannot be claimed for circumstances such as:

• A change of mind or no longer wanting the product
  
• Finding a product cheaper elsewhere
  
• Damage caused by unreasonable or incorrect use
  
  

3. Approved Returns (Discretionary)

Under special circumstances and at REDFLEET's discretion, a return may be approved within 30 days of the original purchase date.

Where a discretionary return is approved:

• A 20% restocking fee applies, calculated on the product's original purchase price (excluding postage).
  
• Original delivery/postage fees are non-refundable.
  
• The customer is responsible for return postage costs.
  
• A refund or store credit will be issued within 14 days of the return being finalised.
  
  

For warranty concerns, customers must refer to the Product Warranty Guide.

4. Retention of Title

REDFLEET retains full legal title and ownership of all goods supplied until all outstanding amounts owed by the purchaser have been paid in full.

The purchaser agrees to allow REDFLEET reasonable access to any premises where REDFLEET products are stored in order to recover goods for which payment remains outstanding.

Risk in the goods passes to the purchaser upon collection from REDFLEET or upon dispatch, whichever occurs first.

5. Freight and Delivery

If the purchaser does not collect goods, REDFLEET will arrange delivery and the purchaser will be charged the delivery fee applicable at the time of sale.

If the delivery address is classified as remote or rural, additional freight charges may apply. If the customer declines these additional charges, REDFLEET reserves the right to cancel the order and issue a refund.

6. Warranty

All warranty claims are subject to the terms published on our Product Warranty Page, which forms part of these Terms and Conditions.

7. Order Cancellations by REDFLEET

REDFLEET may cancel an order, in whole or in part, before delivery or— in the case of pickup orders—before collection. Cancellation may occur even if payment has been received or an invoice issued.

Customers will receive reasonable notice of cancellation via email, SMS, or phone.

An order may be cancelled where:

• The product is unavailable or out of stock
  
• An error or omission occurred in the advertised description, pricing, or listing
  
• Delivery restrictions apply (e.g., remote freight decline)
  
• Fraudulent, suspicious, or irregular activity is detected
  
  

Any payments received for cancelled items will be refunded.

8. Right to Refuse Service

REDFLEET is committed to providing a safe, respectful, and professional environment for customers and staff. We reserve the right to refuse service, cancel orders, or restrict communication with any customer who engages in behaviour that is abusive, threatening, aggressive, harassing, discriminatory, or otherwise inappropriate toward our staff.

We may also refuse or discontinue service where a customer's expectations are unreasonable, unrealistic, or unable to be met despite our best efforts.

Where service is refused, REDFLEET will still comply with all obligations under the Australian Consumer Law, including honouring valid warranty claims and statutory consumer rights. However, we may require that all further communication be made in writing only, and we may decline to provide any discretionary, goodwill, or non-mandatory assistance.

The wellbeing and safety of our staff is a core priority, and no employee is required to tolerate abusive or inappropriate conduct.