CANCELLATIONS, RETURNS & REFUND POLICY
All products purchased from REDFLEET whether ONLINE or IN-STORE are NON-REFUNDABLE unless the product is faulty, wrongly described and/or is not fit for purpose as advised by us.
As a customer, it is your responsibility to conduct your own product research before making a purchase. If you require additional information on our products and services, please contact our team before making a purchase.
CONSUMER GUARANTEE DOES NOT APPLY IF YOU:
simply change your mind, decide that you do not like the purchase or have no use for it
discover you can buy the goods or services more cheaply elsewhere
have damaged the goods by using them in a way that was unreasonable
unable to install or find an installer who can install the products correctly
someone else decided to buy a product from elsewhere
determined that the product no longer suits your application
INCORRECT ITEM OR PART RECEIVED FROM REDFLEET.
If an incorrect item or part has been received, we reserve the right to rectify the problem by providing you with the correct item or part once the incorrect item or part has been returned to us. The return postage of both the incorrect and correct item or part will be paid for by REDFLEET at no cost to the Customer. Any cost of postage paid by the customer to return the incorrect product to REDFLEET will be reimbursed in full. Receiving the incorrect item or part does not qualify you for a refund or an order cancellation unless we are unable to remedy the situation with the correct item or part.
INCORRECT ITEM OR PART ORDERED BY THE CUSTOMER.
When puchasing online, customers are expected to do their research throughly and check their orders carefully before confirming and paying for the order. This is very important as incorrectly ordered items take time and money to resolve. To strongly encourage positive customer behaviour, a $22.00 admin processing fee will be charged to reprocess the any new orders regardless of whether it has been dispatched or not. New postage fees will also be calculated and charged for the "correct" item to be delivered. This postage fee is calculated after the "incorrect" order has been returned. Postage for the return of the incorrect item is to be covered by the customer. During the transit time of the returning product, any loss or damage whilst in transit is the customer's responsibility.
APPROVED RETURNS
Under special circumstances and at our discretion, a return of product(s) may be approved within 30 days of original purchase date.
All approved returns will incur a 20% restocking fee on original purchase price excluding postage.
Any postage fees paid at the time of purchase, will be forfeit and the customer is responsible for the return postage fee.
A refund or store credit will then be issued to the customer within 14 days of finalising a return.
Please note the return must be approved by us prior to being returned and must meet the criteria as advised by us.
For issues related to product warranty, please refer to our Product Warranty Guide.
OUR CAPABILITY
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OPENING HOURS
Monday to Friday
9:00am to 4:00pm
Online Store Available 24/7
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