RETURNS & REFUND POLICY

All products purchased from REDFLEET whether ONLINE or IN-STORE are NON-REFUNDABLE unless the product is faulty, wrongly described and/or is not fit for purpose.

As a customer, it is your responsibility to conduct your own product research before making a purchase. If you require additional information on our products and services, please contact our team before making a purchase.

Please note that "Consumer Guarantees" DO NOT apply if you:

  • simply change your mind, decide that you do not like the purchase or have no use for it
  • discover you can buy the goods or services more cheaply elsewhere
  • have damaged the goods by using them in a way that was unreasonable
  • unable to install or find an installer who can install the products correctly
  • someone else decided to buy a product from elsewhere


INCORRECT ITEM OR PART

If an incorrect item or part has been received, we reserve the right to rectify the problem by providing you with the correct item or part once the incorrect item or part has been returned to us. The return postage of both the incorrect and correct item or part will be paid for by REDFLEET at no cost to the Customer. Receiving the incorrect item or part does not qualify you for a refund or an order cancellation unless we are unable to remedy the situation with the correct item or part.


APPROVED RETURNS

Under special circumstances and at our discretion, a return of product(s) may be approved within 30 days of original purchase date.

All approved returns will incur a 20% restocking fee on original purchase price excluding postage. 

Any postage fees paid at the time of purchase, will be forfeit and the customer is responsible for the return postage fee. 

A refund or store credit will then be issued to the customer within 14 days of finalising a return.

RETURN ADDRESS - Please send your approved returns to 

*REDFLEET Returns Team* 130 Beaconsfield Street Silverwater 2128 NSW Australia.

For issues related to product warranty, please refer to our Product Warranty Guide.

 

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