AUSTRALIAN WARRANTY STATEMENT

All L.E.D. and electronic products purchased from REDFLEET come with a minimum “Peace of Mind” 12-Month Australian Warranty. Under this warranty, we will repair or replace any product found to be faulty or defective in accordance with our standard warranty terms and general operating conditions.

Extended and/or Lifetime Warranties are available on selected premium REDFLEET L.E.D. warning products. These extended warranties generally cover key electronic components—such as L.E.D. modules and main control boards—only. They do not cover consumable or non-electronic parts such as polycarbonate housings, plastic components, mounting brackets, bolts, or accessories.

If a product becomes superseded or discontinued during your warranty period, we reserve the right to provide an upgraded or equivalent product that offers the same or similar functionality as the original item.

STANDARD AUSTRALIAN WARRANTY

REDFLEET, owned and operated by Australian Mobile Radio Pty Ltd, warrants that all products listed in our current catalogue (excluding bulbs and lenses of any material) will be free from defects in materials and workmanship under normal use for 12 months from the date of purchase, unless a longer warranty period is expressly stated.

This warranty does not cover damage caused by ordinary wear and tear, misuse, neglect, improper installation, unauthorised modifications, or any use outside the product’s intended purpose.

MAKING A WARRANTY CLAIM

To make a claim, the customer must return the product—at their cost—to the original place of purchase or to another location nominated by REDFLEET or the retailer for assessment. Assessment may take up to 10 business days to process and diagnose as further technical assistance may be required.

The customer must also provide:

• Proof of purchase (invoice or receipt), and

• A written description of the fault or issue.

Upon inspection, if the issue is determined to be a minor failure, REDFLEET will, at its discretion, repair the product or replace it with the same or equivalent model.
If the issue is deemed a major failure under Australian Consumer Law, the customer is entitled to choose a replacement or refund.

This warranty is in addition to the consumer rights and remedies available under the Australian Consumer Law (ACL).

If, after assessment, the product is found not to have a valid warranty claim—including but not limited to claims that are expired, not covered, or caused by misuse, user error, improper installation, or unauthorised modifications—the customer will be responsible for all costs associated with the return of the item, including return freight and any optional inspection or service fees that may apply.

INSTALLATION & SERVICE EXCLUSIONS

Product warranty applies strictly to the original product supplied. It does not cover any associated installation, fitment, labour, or service costs unless the installation was included as part of the original purchase from REDFLEET.

The product warranty also excludes any consequential loss, damage, or costs arising from the use, installation, removal, or failure of any product purchased from this website, except where such exclusions are not permitted under Australian Consumer Law.

CUSTOMER CONDUCT & RIGHT TO REFUSE SERVICE

REDFLEET is committed to providing a respectful, safe, and professional environment for both our customers and our staff. We value constructive communication and will always do our best to assist with any genuine concerns. However, we reserve the right to refuse service—whether in person, by phone, or online—when a customer engages in behaviour that is abusive, threatening, aggressive, condescending, or otherwise inappropriate towards our team. This includes situations where a customer’s expectations of customer service are unreasonable, unrealistic, or cannot be met despite our best efforts. In such cases, REDFLEET may discontinue further assistance, cancel outstanding services, or request that all future communication be made in writing. Our team’s wellbeing and safety remain a top priority, and no member of staff is required to tolerate disrespectful or unacceptable conduct.